Support

Need help? Email us at [email protected]. We typically respond within one business day.

Frequently Asked Questions

How do I cancel my premium subscription?

Open the iOS Settings app → tap your Apple ID name at the top → tap Subscriptions → tap Move or Toss → tap Cancel Subscription. Cancellations take effect at the end of the current billing period. You keep premium access until then.

How do refunds work?

Refunds are issued by Apple, not Move or Toss. Open https://reportaproblem.apple.com in a web browser, sign in with your Apple ID, and submit a refund request for the relevant purchase. We are notified automatically via Apple when a refund is approved.

How does trash recovery work?

Trashed items are kept for 7 days on the free tier — you can restore them from the Trash view within that window. Premium users can recover trashed items at any time with no time limit, and can also search across all trashed items by title or notes.

How do I revoke AI consent?

Open Settings → AI inside the app and tap Revoke. After revocation, no further data is sent to Anthropic. The AI Exploder feature will be disabled until you re-enable it.

How do I report a bug or give feedback?

Email [email protected] with a description of the issue. If possible, include a screenshot or screen recording — it helps us reproduce the problem and fix it faster.